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After Sales Service Manager ( $900 - $1,500 )

GAS TOANSAMAY (MODERN GAS) CO., LTD
Phnom Penh » Phnom Penh
2019-01-25 => 2019-02-24
Career Level Middle
Yr(s)Exp 2+ to 5
Qualification Bachelor Degree
Salary $1000-$2000
Job Type Full Time
Job function Top Management
Gender Male-Female
Age 18-45

Description

** General
Service Manager is in charge of both internal and external services. He analyses and developed plan to improve all parts of service: Relations to customers, Repairing process, repairing cost and invoicing, Prepare Maintenance plan of all vehicles. Monitor all data collection. Prepare and submit all Services reports, including financial.
Main Responsibilities:
Customer relation
Provides support, assistance, and advice to customers on a given product or services
Handles customer inquiries either by telephone, email, letter or in person
Handles customer complaints or major incidents i.e. issuing refunds or compensations to customers
Maintains accurate log of correspondence with the customers
Evaluation & processing of applications for warranty claims.
Ensuring a high level of customer satisfaction by advising customers on preventative maintenance procedures.
Assist in maintain a strong communication link between Service Department and other departments
** Technical Management
Monitor spare parts using and Spare Part stock
Overview workstation organization and appearance
Overview technical analysis of repairing equipment necessary,
Prepare technical book repairing specifications.
Perform Mechanical analysis duties surrounding the following; mechanical devices, components, engines, transportation equipment, environmental control, materials handling, machine tools…
Manage Spare Part stock, PR, PO including accessories delivery flow with Head Office and sales report
Review development plans for compliance with adopted technical standards and good technical practices.
** Quality Control
Effective implementation of required service quality standards.
Follow up customer satisfaction monitoring and define weak point to be improve
Analyses statistics to define the level of customer service being provided
** Process Control
Control that all forms are used in proper way
Analyses statistics to define the level of customer service being provided
Develops service standards, procedures and policies
Follow all applicable safety regulations and company policies
** Technicians team Management
Manages a team of services staff Technician
Participates in staff hiring and appraisals
Be involved in coaching their employees on weaknesses and build the capacity for better performance.

Requirements

Graduated from Mechanical/Technical school or related field
At least 3 years’ experience of service management
Knowledgeable about Servicing, Maintenance, Electrical repair, Mechanical repair and Spare Parts.
Good at English communication
Strong commitment and good at interpersonal skill
Good organizational skills, ability to lead a team.
Willing to Work under pressure

** Address: #252 254 , St. 63 Corner St. 400, Sangkat Boeng Keng Kang 1, Khan Chamcarmon, Phnom Penh.
** Email : [email protected]
** Contact Number: (023) 221 868 / 095 666 439
Conditions and Benefits
Working Time : 7:00AM 19:00PM
Working Days : 6days per week
Holiday : one day off per week

Contact Information

Person HR
Phone (023) 221 868 / 095 666 439
Email
[email protected]
Address St. 63 Corner St. 400, Sangkat Boeng Keng Kang 1, Khan Chamcarmon, Phnom Penh.
Website http://www.moderngas.com.kh/

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